Privacy Policy waze88 — Your Personal Data Protection Is Our Priority

1Information We Collect

1.1 Information You Provide Directly

When you register an account, make a deposit, or contact our support team, you provide us with certain personal information. This includes:

• Full name as it appears on your official identification document;
• Date of birth for age verification;
• Email address and mobile number;
• Full residential address;
• Bank account or digital wallet details (for payment processing);
• Copies of KYC documents such as MyKad or passport.

1.2 Information Collected Automatically

When you use the waze88 platform, our systems automatically record certain technical data for security and service improvement purposes:

• IP address and network information;
• Web browser type and version;
• The operating system of the device used;
• Pages visited and time spent;
• Click pattern and in-platform navigation data;
• Login session information including time and location.

1.3 Information from Third Parties

In certain situations, we may receive information about you from trusted third parties such as identity verification service providers, financial institutions during payment processing, and fraud prevention agencies we work with to ensure platform security.

2How We Use Your Data

Waze88 uses collected personal data solely for legitimate and stated purposes. Below is a summary of how we use your data:

3Sharing Information with Third Parties

Waze88 does not sell or trade your personal data. However, under certain limited circumstances, we share necessary information with the following parties:

3.1 Payment Service Providers

To process your deposits and withdrawals, we share the necessary transaction details with approved payment gateway providers. All such providers are bound by strict confidentiality agreements and comply with PCI-DSS standards.

3.2 Identity Verification Providers

Your KYC information is shared with trusted third-party identity verification services to speed up the verification process and confirm the authenticity of submitted documents.

3.3 Relevant Authorities

Waze88 will disclose the necessary information to government authorities or law enforcement when required by Malaysian law or a valid court order.

3.4 Analytics & Technology Providers

We use analytics services to understand platform usage patterns for improvement purposes. Data shared is in anonymized form and cannot be used to directly identify you.

4Cookies and Tracking Technologies

4.1 What Are Cookies?

Cookies are small text files stored on your device when you visit the waze88 website. They help us recognise you on return visits, remember your preferences, and enhance your experience on the platform.

4.2 Types of Cookies We Use

• Essential Cookies: Required for core platform functions such as login sessions and security. Cannot be disabled.
• Functional Cookies: Saving your preferences such as language and display settings to deliver a more personalised experience.
• Analytics Cookies: Helps us understand how players interact with the platform so we can continuously improve our services.
• Marketing Cookies: Used to display relevant promotions to you based on your interests and activity (with your consent only).

4.3 Cookie Management

You can control and manage cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of some parts of the waze88 platform. For more information on managing cookies, refer to your browser's help guide.

5Data Security

Waze88 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Among the protective measures we practise:

While we take all reasonable steps to protect your data, no data transmission or storage system can be guaranteed to be one hundred percent secure. You also play an important role in keeping your account safe by using a strong password and never sharing your login credentials with anyone.

6Your Rights as a User

As a waze88 user covered under Malaysia's PDPA, you have the following rights regarding your personal data:

To exercise any of the above rights, please contact our Data Protection Officer team by email at [email protected]. All requests will be processed within 14 business days. In complex cases, this period may be extended to up to 30 days, with prior notice to you.

7Data Retention and Deletion Period

Waze88 retains your personal data only for as long as necessary to fulfil the purposes stated in this policy or as required by law. The following are general guidelines for our data retention periods:

• Active account data: Retained for the duration your account is active and for 5 years after account closure;
• Financial transaction records: Retained for 7 years in accordance with Malaysia's tax and AML legal requirements;
• Support communication logs: Retained for 2 years from the date of last interaction;
• Analytics cookie data: Reset or deleted within 13 months;
• KYC and identity verification data: Retained for the duration the account is active and 5 years after closure.

When data is no longer needed, we will securely delete or anonymize it using methods that comply with current security standards.

8Children's Data Protection

If we discover that a child's personal data has been collected without our knowledge, we will take immediate steps to delete that data and close the account in question. Parents or guardians who suspect their child has registered an account on waze88 are requested to contact us immediately at [email protected].

9Changes to This Privacy Policy

Waze88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform improvements. When significant changes are made, we will:

• Updating the "Last Updated" date at the top of this page;
• Sending notifications to registered players via email or in-account alerts;
• In the event of major changes, seeking your consent again if required by law.

We encourage you to review this page periodically to stay informed about how we protect your privacy. Continued use of the waze88 platform after changes take effect will be considered your acceptance of the updated policy.

10Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact our Data Protection Officer (DPO):

For more information about your rights, please also refer to Terms and Conditions and page Responsible Gaming ours.